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Terms and Conditions

Last updated: 26-December-2025

These Terms and Conditions (“Terms”) govern your use of this website and the services provided by Online Legal Services (“we”, “us”, “our”). By accessing this website or purchasing any service, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use this website or purchase any services.

About Us

Online Legal Services provides online legal information, document preparation, and solicitor-reviewed services for matters governed by Irish law.

All legal services are delivered or reviewed by qualified solicitors regulated by the Law Society of Ireland, where stated.

We do not provide legal advice until a solicitor has formally reviewed your matter and confirmed engagement.

Scope of Services

Our services include (but are not limited to):

  • Fixed-fee legal document drafting and review
  • Online legal consultations
  • Initial case assessments
  • General legal guidance packs and templates

Services are provided remotely and primarily by email unless otherwise stated.

Not all legal matters are suitable for online handling. Suitability is assessed on a case-by-case basis.

Low Upfront Deposit (Refundable)

To begin certain services, we may request a low upfront deposit, typically €49–€99, payable online.

1. Purpose of the Deposit

The deposit covers:

  • Initial review of the information you submit
  • Assessment by a solicitor to determine whether your matter can be handled online

2. Refund Where Case Is Not Suitable

If, after review, the solicitor determines that your matter cannot be handled online, you will receive a full refund of the deposit, with no deductions.

This ensures there is no financial risk to you in requesting an initial assessment.

Staged Payments (Where Applicable)

Where a matter can be handled online:

  • The remaining fee is typically payable in stages
  • Commonly 50% to commence work and 50% upon completion
  • All staged payments are arranged by email after the initial deposit
  • Only the initial deposit is taken online

Exact payment terms will be clearly confirmed before any further work begins.

“No Proceed” Guarantee

If, following a solicitor’s review, you are advised that proceeding with the matter is not in your best interests, we will not encourage unnecessary legal action.

In such cases:

  • The matter will not proceed
  • Any upfront deposit paid will be automatically refunded in full

This guarantee reflects our commitment to honesty, transparency, and acting in the client’s best interests.

Money-Back Satisfaction Guarantee

We want you to feel confident using our services.

If you purchase:

  • A will
  • A contract or legal document
  • A consultation

and you believe the service was unsatisfactory, you may request a refund within 24–48 hours of delivery or consultation, provided that:

  • You clearly explain the reason for dissatisfaction
  • The request is made in good faith

Refunds under this guarantee are issued promptly once reviewed.

This guarantee does not affect your statutory consumer rights.

What We Do Not Do

  • We do not guarantee legal outcomes
  • We do not represent clients in court unless explicitly agreed
  • We do not provide legal advice without a solicitor review
  • We do not act outside Irish law unless expressly stated

Client Responsibilities

You agree to:

  • Provide accurate, complete, and truthful information
  • Respond promptly to reasonable requests for clarification
  • Understand that incorrect or incomplete information may affect outcomes

We are not responsible for delays or issues caused by inaccurate information provided by you.

Confidentiality & Data Protection

All information you provide is treated as confidential and handled in accordance with:

  • GDPR
  • Irish data protection law

Please refer to our Privacy Policy for full details.

Turnaround Times

Any timeframes provided are estimates only and may vary depending on:

  • Complexity of the matter
  • Responsiveness of the client
  • Solicitor availability

Limitation of Liability

To the fullest extent permitted by Irish law:

  • Our liability is limited to the amount paid for the relevant service
  • We are not liable for indirect or consequential losses

Nothing in these Terms limits liability where it cannot be lawfully excluded.

Right to Refuse Service

We reserve the right to refuse or discontinue a service if:

  • The matter is unsuitable for online handling
  • There is a conflict of interest
  • Required information is not provided
  • There is abusive or inappropriate behaviour

Any applicable refunds will be issued in accordance with these Terms.

Governing Law

These Terms are governed by the laws of Ireland, and any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

Contact Information

If you have any questions about these Terms, please contact:

Email: info@onlinelegalservices.ie
Phone: 085 804 1664