Terms and Conditions

Last Updated: 23 April 2026 (updated sections 4, 5 and 7 to match our fixed-fee payment model)

These Terms and Conditions (“Terms”) govern your use of the website www.onlinelegalservices.ie and any services provided by Online Legal Services (“we”, “us”, “our”).

By accessing this website or purchasing any service, you confirm that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree, you must not use this website or purchase any services.

1. About Us

Online Legal Services provides online legal information, document preparation services, and access to solicitor-reviewed legal services in Ireland.

Where explicitly stated, legal services are provided by or under the supervision of qualified solicitors regulated by the Law Society of Ireland.

Important:
No solicitor-client relationship is formed, and no legal advice is provided, unless and until:

• Your matter has been reviewed by a solicitor; and

• Engagement has been formally confirmed in writing

2. Scope of Services

Our services may include, but are not limited to:

• Fixed-fee legal document drafting and review

• Online legal consultations

• Initial legal assessments

• Legal templates, guidance materials, and information packs

All services are provided remotely (primarily by email or video call unless otherwise agreed).

We reserve the absolute right to determine whether a matter is suitable for online handling.

3. No Reliance & Information Disclaimer

Any information provided on this website or prior to formal engagement:

• Is for general informational purposes only

• Does not constitute legal advice

• Must not be relied upon as a substitute for professional legal advice

You should not take or refrain from taking any action based on website content without first obtaining formal legal advice.

4. Fixed-Fee Payment (Refundable if Unsuitable)

4.1 How we charge

Our services are sold at a fixed fee, shown in euro on each product page. The full fee is payable at checkout through our Stripe payment gateway. We do not charge hourly rates and there are no billable hours or hidden extras.

4.2 Refund guarantee if your matter is unsuitable

Before any solicitor time is spent on your matter, a solicitor reviews the information you submit. If the solicitor determines that your matter is not suitable for online handling (for example, it requires in-person court work, is out of scope of Irish law, or involves a conflict of interest), we will:

• Notify you by email within 2 working days of your purchase;
• Refund your payment in full, with no deductions;
• Recommend, where possible, a traditional firm or alternative route.

Refunds are processed within 5 working days to the original payment method.

5. Additional Work and Disbursements

5.1 Scope

Each fixed fee covers the scope of work described on the product page for that service, including one round of revisions where stated. Work that falls outside that scope (for example, corresponding with a third party on your behalf, or drafting additional documents) is not included in the fixed fee.

5.2 Agreed add-ons

If your matter requires work beyond the product scope, we will:

• Tell you before any additional work begins;
• Give you a clear, fixed quote for the additional work;
• Only proceed with your written approval.

5.3 Government fees and third-party charges

Certain services involve unavoidable third-party fees (for example, CRO filing fees, Stamp Duty, Land Registry fees). These are not included in the fixed fee unless the product page expressly says so. We will itemise any such disbursements in advance.

6. No Proceed Guarantee

If a solicitor determines that proceeding is not in your best interests:

• We will advise you accordingly

• No unnecessary work will be undertaken

• Any deposit paid will be refunded in full

We are under no obligation to proceed with any matter.

7. Satisfaction Guarantee

7.1 Scope

For most services (including wills, contracts, tenancy agreements, and consultations) you may request a refund within 48 hours of delivery if you are not satisfied with the work, provided that:

• The request is made in good faith;
• You provide a clear reason;
• The request is received within 48 hours of the work being delivered.

7.2 When this guarantee does not apply

We reserve the right to refuse a refund where:

• The work has already been filed, submitted, or relied on by you or a third party;
• The service has been fully delivered in line with the product page description, and the objection is to the legal position itself rather than to our work;
• The request is not made in good faith.

7.3 Your statutory rights

This guarantee is offered over and above your rights under Irish consumer law. Nothing in these Terms limits your statutory rights under the Sale of Goods and Supply of Services Act 1980 or the Consumer Rights Act 2022.

8. What We Do Not Do

We expressly do not:

• Guarantee any legal outcome or result

• Provide legal advice without formal solicitor engagement

• Represent clients in court unless expressly agreed in writing

• Act outside Irish law unless specifically stated

9. Client Responsibilities

You agree to:

• Provide accurate, complete, and truthful information

• Respond promptly to requests

• Review all documents provided

We accept no responsibility for any loss, delay, or issue arising from:

• Incorrect or incomplete information

• Failure to follow advice or instructions

10. Confidentiality & Data Protection

We treat all client information as confidential and process personal data in accordance with:

• General Data Protection Regulation (GDPR)

• Irish Data Protection legislation

For full details, refer to our Privacy Policy.

11. Turnaround Times

Any timelines provided are estimates only.

We are not liable for delays caused by:

• Complexity of the matter

• Third parties

• Client delays

• Solicitor availability

12. Limitation of Liability

To the fullest extent permitted by Irish law:

• Our total liability is strictly limited to the amount paid for the specific service

• We shall not be liable for:

  • Indirect losses

  • Consequential losses

  • Loss of profits

  • Loss of opportunity

  • Business interruption

Nothing in these Terms excludes liability where it cannot legally be excluded, including for death or personal injury caused by negligence.

13. Indemnity

You agree to indemnify and hold harmless Online Legal Services, its directors, employees, and contractors from any claims, losses, or damages arising from:

• Your misuse of the service

• Breach of these Terms

• Provision of inaccurate or misleading information

14. Right to Refuse or Terminate Service

We reserve the absolute right to refuse, suspend, or terminate services where:

• The matter is unsuitable

• There is a conflict of interest

• Required information is not provided

• There is abusive, threatening, or inappropriate behaviour

Any applicable refunds will be handled in line with these Terms.

15. Intellectual Property

All website content, templates, and materials are the property of Online Legal Services.

You may not:

• Copy, reproduce, or distribute content

• Use materials for commercial purposes

Without prior written consent.

16. Third-Party Services

We are not responsible for:

• Third-party platforms

• External links

• Payment providers

Use of such services is at your own risk.

17. Changes to These Terms

We may update these Terms at any time.

The latest version will always be available on our website.

Continued use of the website constitutes acceptance of any updated Terms.

18. Governing Law

These Terms are governed by the laws of Ireland.

Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

19. Contact Information

Email: [email protected]
Phone: 085 804 1664