Terms and Conditions

Terms and Conditions

Last Updated: 26 June 2026

These Terms and Conditions (“Terms”) govern your use of the website www.onlinelegalservices.ie and any services provided by Online Legal Services (“we”, “us”, “our”).

By accessing this website or purchasing any service, you confirm that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree, you must not use this website or purchase any services.

1. About Us

Online Legal Services provides online legal information, document preparation services, and access to solicitor-reviewed legal services in Ireland.

Where explicitly stated, legal services are provided by or under the supervision of qualified solicitors regulated by the Law Society of Ireland.

Important:
No solicitor-client relationship is formed, and no legal advice is provided, unless and until:

• Your matter has been reviewed by a solicitor; and

• Engagement has been formally confirmed in writing

2. Scope of Services

Our services may include, but are not limited to:

• Fixed-fee legal document drafting and review

• Online legal consultations

• Initial legal assessments

• Legal templates, guidance materials, and information packs

All services are provided remotely (primarily by email or video call unless otherwise agreed).

We reserve the absolute right to determine whether a matter is suitable for online handling.

3. No Reliance & Information Disclaimer

Any information provided on this website or prior to formal engagement:

• Is for general informational purposes only

• Does not constitute legal advice

• Must not be relied upon as a substitute for professional legal advice

You should not take or refrain from taking any action based on website content without first obtaining formal legal advice.

4. Payment

4.1 Fixed Fees, Paid in Full

All services are provided on a fixed-fee basis. The fee for each service is shown on the relevant service page and is payable in full at the time of booking through our secure online checkout.

4.2 No Deposits or Staged Payments

We do not take deposits, partial payments, or staged or instalment payments. Your booking is confirmed only once full payment has been received.

4.3 Refund if Unsuitable

If, after reviewing your information, we determine that your matter is not suitable for online handling, you will receive a full refund of the amount paid, with no deductions. Refunds are processed within a reasonable timeframe.

5. When Work Begins

Where your matter proceeds, work begins once your full payment has been received and any information we require has been provided. Full details of what is included are set out on the relevant service page.

We reserve the right to suspend or withhold delivery where a payment is reversed, disputed, or charged back.

6. No Proceed Guarantee

If a solicitor determines that proceeding is not in your best interests:

• We will advise you accordingly

• No unnecessary work will be undertaken

• Any payment made will be refunded in full

We are under no obligation to proceed with any matter.

7. Satisfaction Guarantee

For certain services (including wills, contracts, and consultations):

You may request a refund within 48 hours of delivery, provided that:

• The request is made in good faith

• A clear reason is provided

We reserve the right to refuse refund requests where:

• Work has been substantially completed

• The service has been fully delivered as agreed

• The request is unreasonable or abusive

This guarantee is discretionary and does not affect your statutory rights under Irish consumer law.

8. What We Do Not Do

We expressly do not:

• Guarantee any legal outcome or result

• Provide legal advice without formal solicitor engagement

• Represent clients in court unless expressly agreed in writing

• Act outside Irish law unless specifically stated

9. Client Responsibilities

You agree to:

• Provide accurate, complete, and truthful information

• Respond promptly to requests

• Review all documents provided

We accept no responsibility for any loss, delay, or issue arising from:

• Incorrect or incomplete information

• Failure to follow advice or instructions

10. Confidentiality & Data Protection

We treat all client information as confidential and process personal data in accordance with:

• General Data Protection Regulation (GDPR)

• Irish Data Protection legislation

For full details, refer to our Privacy Policy.

11. Turnaround Times

Any timelines provided are estimates only.

We are not liable for delays caused by:

• Complexity of the matter

• Third parties

• Client delays

• Solicitor availability

12. Limitation of Liability

To the fullest extent permitted by Irish law:

• Our total liability is strictly limited to the amount paid for the specific service

• We shall not be liable for:

  • Indirect losses

  • Consequential losses

  • Loss of profits

  • Loss of opportunity

  • Business interruption

Nothing in these Terms excludes liability where it cannot legally be excluded, including for death or personal injury caused by negligence.

13. Indemnity

You agree to indemnify and hold harmless Online Legal Services, its directors, employees, and contractors from any claims, losses, or damages arising from:

• Your misuse of the service

• Breach of these Terms

• Provision of inaccurate or misleading information

14. Right to Refuse or Terminate Service

We reserve the absolute right to refuse, suspend, or terminate services where:

• The matter is unsuitable

• There is a conflict of interest

• Required information is not provided

• There is abusive, threatening, or inappropriate behaviour

Any applicable refunds will be handled in line with these Terms.

15. Intellectual Property

All website content, templates, and materials are the property of Online Legal Services.

You may not:

• Copy, reproduce, or distribute content

• Use materials for commercial purposes

Without prior written consent.

16. Third-Party Services

We are not responsible for:

• Third-party platforms

• External links

• Payment providers

Use of such services is at your own risk.

17. Changes to These Terms

We may update these Terms at any time.

The latest version will always be available on our website.

Continued use of the website constitutes acceptance of any updated Terms.

18. Governing Law

These Terms are governed by the laws of Ireland.

Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

19. Contact Information

Email: [email protected]
Phone: 085 804 1664

20. Business Legal Plans (Subscription Services)

20.1 Scope

Business Legal Plans are fixed monthly subscription packages providing ongoing legal support as described on our Business Legal Plans page. Each plan includes only the services listed for that plan. Work falling outside a plan (including litigation, conveyancing, corporate transactions and substantial drafting projects) is not included and will be quoted separately in advance at fixed fees, with any applicable plan discount applied. No additional work is undertaken or charged without your prior agreement.

20.2 Term and Cancellation

Plans are billed monthly in advance and are subject to a minimum term of 3 months. After the minimum term, you may cancel at any time by giving 30 days’ written notice to [email protected]. Fees already paid are non-refundable once the monthly service period has commenced.

20.3 Fair Usage

Where a plan includes “unlimited” telephone and email advice, this covers reasonable day-to-day legal queries relating to your business, up to a guideline of 8 hours of advisory time per calendar month. We will notify you before any usage beyond this level and agree next steps. Advice time included in a plan applies per calendar month and does not roll over.

20.4 Payment

Subscription fees are collected monthly by the payment method agreed at onboarding. If a payment fails, we will notify you and reattempt collection; services under the plan may be suspended if payment remains outstanding for more than 14 days. Onboarding requires completion of Know Your Customer (KYC) verification and issue of a client care letter in accordance with Law Society of Ireland requirements before services commence.

20.5 Plan Changes

You may upgrade or downgrade your plan with effect from the start of the next calendar month. We may amend plan pricing or inclusions on 30 days’ notice; if you do not accept a change, you may cancel without penalty before it takes effect.